Shipping Policy
At Julia Raven, we want delivery to feel clear and reliable from the moment you order. Below you'll find where we ship, how orders are handled, and what to expect on timing.
1. Shipping Availability
Right now, Julia Raven ships to Australia and New Zealand.
Orders placed from outside these countries can't be processed at this time.
2. Delivery Address
We send your order to the address you enter at checkout.
It's up to you to make sure those details are correct and complete. An incorrect or incomplete address can lead to delays or a parcel being sent back to us.
3. Order Processing
Once you've placed an order, we prepare and process it within 1 to 3 business days.
Business days are Monday to Friday, excluding public holidays. Orders placed over a weekend or on a holiday are processed on the next working day.
Order Cut-Off Time
Orders placed before 6:00 PM (AEST), Monday to Friday, may be processed the same day.
Anything placed after that cut-off, or over the weekend, is processed on the next business day.
4. Shipping Duration
After your order is processed and dispatched, your parcel is delivered by Australia Post within Australia and by NZ Post within New Zealand.
Estimated shipping time once dispatched is typically:
8 to 12 business days (Monday–Friday)
A few things can affect that timing, including:
- Seasonal demand
- Transport or logistics constraints
- Customs clearance
- Public holidays
- Busy periods during sales or promotions
5. Estimated Total Delivery Time
Total delivery comes down to two stages:
Order processing: 1–3 business days
Shipping time: 8–12 business days
That works out to an estimated total of roughly 9–15 business days from the day you order.
These are estimates and can occasionally shift due to factors outside our control. Shipments are tracked end to end to keep delivery running smoothly.
6. Shipping Costs
Every Julia Raven order ships free.
There are no extra shipping or handling charges added at checkout.
7. Secure Payment Methods
We offer multiple secure payment options that are protected through SSL encryption, including:
- Visa
- Mastercard
- Apple Pay
- Google Pay
- Shop Pay
- Amazon Pay
All payments are processed through trusted payment providers to ensure safe transactions.
8. Order Tracking
Once your order ships, you'll get a confirmation email with your tracking link — through Australia Post for Australian orders or NZ Post for New Zealand orders.
You can use it to follow your parcel at any point. Keep in mind tracking can take 3–8 business days to start updating after the package leaves the warehouse, depending on the carrier.
9. Failed Deliveries or Incorrect Addresses
If a parcel can't be delivered because of an incorrect or incomplete address given at checkout:
- It may be sent back to our carrier
- Our support team will reach out to sort it
- We'll work with you to arrange redelivery or another suitable fix
To avoid hold-ups, please double-check your delivery details before you order.
10. Delivery Confirmation
Once the carrier marks a parcel as delivered, we consider the order successfully completed.
If you can't find a package that's been marked delivered, our support team will help you follow it up with the carrier and look into what happened.
11. Customer Support
Got a question about your order or its delivery? Our support team is here to help.
📧 Email: info@juliaraven.com
Monday – Friday: 9:00 AM – 6:00 PM (AEST)
Saturday – Sunday: Closed
We usually reply within 12–24 hours on business days.
12. Company Information
Shop Name: Julia Raven
Company Name: Sa Collective LLC
Company Registration Number: 42-3368597
Tel: [nog niet aangeleverd]
Email: info@juliaraven.com
Business address: 25 Prospect St, Watertown, Massachusetts 02472, United States.
Customer Service Hours:
Monday – Friday: 9:00 AM – 6:00 PM (AEST)
Saturday – Sunday: Closed