Terms & Conditions
This website is operated by Julia Raven. Across this site, any reference to "we," "us," or "our" means Julia Raven, together with the company that runs this store, Sa Collective LLC.
By visiting this website or buying anything through our online store, you accept the Terms and Conditions ("Terms of Service") set out below. These Terms apply to everyone who browses, shops, or otherwise uses the site.
If you don't accept these Terms, please don't use this website or any of the services offered through it.
1. Use of the Online Store
When you use this website, you're confirming that you meet the minimum legal age in the country or state where you live. If you're letting someone underage use the site, you're confirming that this happens with your permission and under your supervision.
You agree not to use the site or our products for anything unlawful or unauthorised. Any attempt to harm, disrupt, or interfere with how our services run or with their security — including spreading malicious software or harmful code — is strictly forbidden.
Breaking these rules can lead to your access being suspended or cut off immediately.
2. General Conditions
We may decline or cancel an order where there's a genuine reason to do so — for instance suspected fraud, a technical fault, or misuse of the website.
Payment details are always sent over secure, encrypted connections. Other information you send across the internet, however, may not always travel encrypted.
No part of this website — its content or its services — may be copied, reproduced, distributed, sold, or otherwise exploited without our written permission beforehand.
3. Accuracy of Website Information
We do our best to keep everything on the site accurate and current, but we can't promise that all of it is always complete, correct, or up to date.
Anything published here is meant for general information only and shouldn't be treated as professional advice.
We may update, change, or take down content on the website whenever we need to.
4. Changes to Products, Services, and Prices
Prices and product availability can change at any time, without notice given in advance.
We may also adjust, pause, or stop offering parts of the website or our services where operational or technical reasons call for it.
5. Contract Formation
Showing a product in our store isn't a legally binding offer to sell — it's better understood as a non-binding catalogue of what we offer.
When you place an order by clicking "Buy" or "Checkout," you are making a binding offer to purchase.
The automatic confirmation email you receive doesn't mean we've accepted your order. The purchase contract only becomes legally binding once your order has actually shipped.
6. Warranty and Consumer Rights
Everything we sell is covered by the consumer protection laws that apply to you.
Nothing in these Terms takes away or limits any statutory rights you may have under the law that applies in your location.
7. Products and Availability
Some items are only sold online and may be available in limited numbers.
We try hard to show product colours and images as faithfully as we can. Even so, what you see can vary depending on the screen or device you're using.
Where necessary, we may limit sales to particular people, regions, or jurisdictions.
Products can also be changed or discontinued at any point.
Shipping Information
Orders are sent to you directly from our international fulfilment facility based in Asia.
Depending on where your order is going, import duties, customs charges, or taxes may apply. These are set by local authorities and remain your responsibility as the customer.
8. Billing and Account Information
When you order, you agree to give us billing and account details that are accurate, current, and complete.
We may review or cancel orders if the information provided looks incorrect, incomplete, or suspicious.
If anything about your details changes, it's up to you to keep them updated.
9. Third-Party Tools
The website may give you access to tools or services run by third parties. These are provided "as is," with no warranties or guarantees attached.
Using any third-party tool is entirely at your own risk and discretion.
10. Links to External Websites
You may find links on this site that lead to third-party websites or services.
Julia Raven isn't responsible for the content, policies, or practices of those external sites.
Anything you do with a third-party provider is strictly between you and that provider.
11. User Submissions
If you send us comments, feedback, ideas, or suggestions, we may use that content for our business purposes without restriction.
You must not submit anything that breaches someone else's rights, infringes intellectual property, or breaks the law.
You stay fully responsible for any content you choose to share with us.
12. Personal Information
How we collect and use your personal data is set out in our Privacy Policy, which explains the way customer information is handled.
13. Errors and Omissions
From time to time the site may contain typos, inaccuracies, or gaps — in product descriptions, pricing, or availability, for example.
We're entitled to correct these and update the information at any time, without notice beforehand.
14. Prohibited Activities
This website must not be used for anything illegal, fraudulent, misleading, abusive, or harmful.
Any breach of these rules may result in your access being terminated immediately.
15. Limitation of Liability
So far as the law allows, Julia Raven won't be liable for losses arising from your use of this website, or from not being able to use the services we provide.
Liability for minor negligence is limited to breaches of obligations that are essential to the contract.
Your statutory consumer rights are not affected.
16. Indemnification
You agree to indemnify and hold Julia Raven harmless against any claims, damages, or legal action that arise from your breach of these Terms or your unlawful use of the website.
17. Severability
If any part of these Terms turns out to be invalid or unenforceable, every remaining part stays fully in force.
18. Termination
These Terms stay in effect unless either you or Julia Raven brings them to an end.
We may suspend or end your access to the website immediately if these Terms are breached.
19. Governing Law
These Terms are governed by the applicable laws of the United States, without affecting the mandatory consumer protection laws that may apply where you live — including, for customers in Australia and New Zealand, the consumer protections in force in those countries.
20. Returns and Refunds
Full details on returns and refunds are set out in our Return & Refund Policy, which forms part of these Terms.
21. Company Information
Shop Name: Julia Raven
Company Name: Sa Collective LLC
Company Registration Number: 42-3368597
Tel: [nog niet aangeleverd]
Business address: 25 Prospect St, Watertown, Massachusetts 02472, United States.
Email: info@juliaraven.com
Customer Service Hours:
Monday – Friday: 9:00 AM – 6:00 PM (AEST)
Saturday – Sunday: Closed